Frequently Asked Questions
Here are answers to some of the most commonly asked questions we receive from prospective renters and current residents.
I’m interested in one of your rentals, how do I schedule a showing?
Showings of available rentals can be scheduled with our leasing agent after applicants have been approved through our online application process or in some cases acceptably prescreened. There is a non-refundable application fee of $15 per applicant. Click here to apply now.
How do I qualify for approval?
Qualified applicants must have proof of sufficent income from a steady source such as employment; established credit showing a history of paying bills consistently on-time and an acceptable rental reference. Applicants with a prior history of evictions, owing back rent to another landlord or property manager, or bankruptcies that have not been discharged are not eligible for approval. Please view our complete list of leasing qualifications here.
How long does it take for my application to be processed?
Applications are typically processed within 2-3 business days.
How long is the lease period?
All lease terms are for one year, most with the option to renew.
Do I need renter’s insurance in order to be approved?
Renter’s insurance is not a requirement for approval but we recommend that all residents obtain insurance to cover their personal property and for liability protection.
How much is the security deposit?
Security deposits are typically one month’s rent but could possibly be more depending on the applicants individual credit/financial situation.
Do you accept pets?
Some of our units are pet-friendly, please see individual listings for more details, additional fees apply.
Are utilities included?
Certain utilities are included at some of our units, please see individual listings for more details.
When is rent due each month?
Rent is due on the first of each month, with an additional 4-day grace period allowance. A 10% late fee will be added to any payments received after the grace period has ended. We accept checks, money orders or online payments at the Pay Portal on our website, but do not accept cash.
How do I submit a request for maintenance issues?
If you need maintenance or repairs, you can fill out a maintenance request form here on our website. You can also call our office at (717) 285-4555 or email firstname.lastname@example.org. We try to resolve most priority maintenance issues within 3 business days of notification.
What do I do if I have a maintenance emergency?
In the event of a maintenance emergency, please call our office at (717) 285-4555. If it is after business hours, dial ext. 4 to leave a message with our answering service. Typical emergencies that require after-hours attention are loss of heat during winter months or serious plumbing problems. In the event of a possible gas leak, please call your gas provider first.
Can I paint my apartment?
Apartments may not be re-painted by residents.
Where is your office located?
Our office is located at 3545 Marietta Avenue, Suite P, Lancaster PA, 17601. Office hours are 8:30am-4:30pm Monday through Friday.
How much notice do I need to give if I’m planning to move out?
We require a 60-day prior move-out notice.
How do I know if I’ll get my security deposit back?
Our staff will conduct a walk-through inspection of your unit after you have moved out and returned all keys to our offfice. We will assess its condition and compare it to your move-in inspection to determine if there will be any charges for cleaning, damages, etc. We will also determine if there are any bills outstanding for utilities or other fees.
When will I receive my security deposit refund?
All security deposit refund checks are mailed to your forwarding address, which you must provide to us in writing, within the 30-day requirement.